Employee Relations Consulting, UK-Wide

At Cape Consulting, we firmly believe that strong employee relations are fundamental to the success of any business. Issues such as disputes, absence management, grievances, or disciplinary matters, when not addressed promptly, can drain time, money, and morale. We specialise in managing these crises.

With our employee relations consulting service, businesses and charities across the UK receive expert guidance, personalised support, and actionable solutions to manage sensitive situations impartially, legally, and effectively. Backed by the expertise of our CIPD-qualified HR consultant team, we bring clarity and confidence to even the most complex cases. Whether you need assistance with investigations and hearings or professional guidance on how to create clear policies that prevent future problems, our team ensures you remain compliant while protecting your workplace culture.

Benefits of Professional ER Support

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Reduced legal exposure

Improper handling of grievances, disciplinaries, or performance issues can expose your business to expensive litigation such as discrimination claims, unfair dismissal, or breach of procedure. Our team ensures every step aligns with UK employment law and ACAS guidance. With expert HR support, you minimise risk, avoid tribunal costs, and demonstrate due diligence.

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Improved employee morale & retention

When employees see that issues are handled fairly and consistently, they remain motivated, engaged, and loyal. Conversely, poorly managed disputes or inconsistent processes damage trust and morale, leading to higher turnover. We help businesses resolve issues constructively, foster open communication, and build a workplace where employees feel valued. This results in stronger retention and lower recruitment costs.

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Clear and consistent processes

Confusion, frustration, and risk arise when workplace issues are not managed effectively. With our support, you gain access to a transparent step-by-step process for handling disputes, disciplinaries, attendance concerns, and performance issues. This gives managers the confidence to make sound decisions, empowers employees with clarity, and provides a fair, consistent framework for resolving internal matters—leading to a smoother, more professional workplace where everyone trusts the system.

Client Stories

Turning Conflict Into Collaboration

A fast-growing tech start-up faced escalating disputes between managers and staff, damaging morale and productivity. Our consultants conducted a fair and impartial investigation guided by ACAS best practice. Through mediation and conflict resolution, we helped both sides rebuild trust and re-establish clear boundaries. Within weeks, employee engagement scores rose, and the business was able to refocus on growth.

Supporting Performance & Attendance Challenges

An established retail business was struggling with long-term sickness absence and repeated performance issues. We introduced tailored Performance Improvement Plans (PIPs), supported return-to-work processes, and trained managers on handling sensitive employee relations consistently. The result? Reduced absenteeism, improved performance, and a stronger, more resilient workforce.

Case Study: Grievance Resolution Success

Client: Mid-sized UK tech firm
Service: Employee Relations Consulting – Grievance Resolution

The Challenge

A formal grievance was raised against a manager for unfair treatment and favouritism. Tensions were rising, morale was slipping, and the business feared legal escalation. With no in-house HR expertise, they turned to Cape Consulting.

Our Solution

We provided a clear, impartial process:

Conducted a fair and independent investigation
Chaired the grievance hearing in line with ACAS best practice
Delivered evidence-based recommendations

Supported follow-up actions, including manager coaching and team communication workshops

The Outcome

Grievance resolved quickly and fairly
No legal claims raised, saving time and costs
Morale improved, with renewed trust in company processes

Stronger framework in place for handling future issues

Client Feedback

“Cape Consulting handled a sensitive situation with professionalism and care. They gave us confidence and helped us achieve a fair resolution for everyone involved.” – HR Director

Get In Touch

At Cape Consulting, we believe every business deserves hassle-free HR support. That is why we offer a free initial consultation where you can discuss your HR challenges with a senior CIPD-qualified consultant and gain clarity on the way forward.